OUR APPROACH
Our approach line
Vantage Strategy & Marketing helps leaders improve their business by cutting through the clutter.
We work collaboratively with our clients to develop clear strategy, achievable goals and actionable plans.

CLARITY IN STRATEGY

VANTAGE LEADERS FORUM

STAY CONNECTED
blog date arrow
27
Feb
2018

Mind the Performance Gap

Continuous improvement is critical when it comes to building business and leadership capability.

However investing time building capabilities alone is not enough. What are the high performance habits that successful leaders display over and above capability? How do they connect the two - capabilities and habits - to plug the performance gap and each success?

The recent Mindshop survey of global business leaders explored this very issue. The survey revealed the ‘must have’ capabilities and habits business leaders will need to succeed in 2018. Click here to access a copy of the report.

The report includes a diagnostic for you to rate yourself on the top 10 capabilities and habits. Which three should be your key areas of focus in 2018?

I welcome the opportunity to discuss strategies and learning options with you. Please feel free to contact me to organise a 20 minute discussion about your top 3 priorities.

James Atkins powered by Mindshop

Continuous improvement is critical when it comes to building business and leadership capability.

However investing time building capabilities alone is not enough. What are the high performance habits that successful leaders display over and above capability? How do they connect the two - capabilities and habits - to plug the performance gap and each success?
 ..

blog date arrow
21
Nov
2017

Winning through Resilience

There’s no doubt that to succeed in today’s challenging market requires a great deal of resilience. Personally and organisationally. Strategically and operationally. And, of course, most critically in leadership.

The Vantage Leaders Forum (a group of CEO’s, GM’s and business owners brought together by Vantage Strategy & Marketing) met again in November to explore this topic, and what it means for their teams and for themselves.

The forum kicked off with a focus on organisational orientation; in particular customer centricity. But not just in terms of the normal narrative which just about every business trots out via their values. The group instead explored the whole concept of Customer Success versus Customer Service. Is the organisation set up to engage with customers proactively or reactively? Is the focus around ensuring customers achieve real value from your product or service, or merely ensuring that they are satisfied? The concept has grown from SaaS or subscription based businesses but has a lot of resonance in how we could approach customer management.

Several of the CEO’s reflected that maybe their balance wasn’t quite right; too much time spent on servicing customers and sorting out problems, rather than ensuring that they are achieving ‘success’ in terms of the value they are extracting from the use of the business’s product or service.

We then added to this idea the concept of building emotional connection with customers, and the potential value that could deliver. The HBR article The new science of customer emotions generated a lot of discussion. Especially given the research data indicated that customers who were ‘emotionally connected’ were 52% more valuable (on average across 9 product categories) than those that were merely highly satisfied. 

This of course raised the question as to the customer data businesses are using to drive their customer engagement strategies – satisfaction research, or insights as to how to engage and connect with customers at a deeper level. Not all organisations have the capability to do the sort of in depth research espoused in the HBR article. However, determining how best to uncover the key emotional motivators, and then using those to structure your customer journey and critical touch points, is something in reach of most…and now on the action list for a few of the group. 

The second half of the forum collaborated on what was required to build a strong and tenacious team – a key requirement for organisational resilience. We brainstormed all the key attributes, and then ranked them based on impact, with our final six being…

A good discussion then ensued around where the strengths and weaknesses were for each business, and the strategies they should undertake to close key gaps. 

Additionally, we explored avoiding blind spots when developing strategy, in particular when using scenario planning. We finished the day with an exercise aimed at enabling some personal reflection on how they behave and present to others as leaders.

All up some fantastic and practical collaboration across the group saw a number of new insights and ideas for the business leaders to take away and apply in their businesses.

As one of the participants said afterwards… “today’s workshop, was engaging, insightful and provided thought provoking content as we continue on our transformational journey. The networking was also very valuable!”

The Vantage Leaders Forum will next meet in February 2018 to kick of the first of four workshops for the year. If you would like to know more please contact James Atkins via email on jatkins@vantagemarketing.com.au

James Atkins

Vantage Strategy & Marketing......Powered by Mindshop

The Vantage Leaders Forum (a group of CEO’s, GM’s and business owners brought together by Vantage Strategy & Marketing) met again in November to explore this topic, and what it means for their teams and for themselves. ..
  • TWITTER
  • LINKEDIN